Trust & security

Your Records Are Safe With Us

Food safety records are evidence. We protect them with the same care you put into your kitchen.

How we protect you

Security Built In From Day One

Every layer of SafeServe is designed to keep your data private, accurate and available.

Encryption everywhere

All data is encrypted in transit with TLS 1.2+ and at rest with AES-256.

Role-based access

Staff only see what their role allows. Managers control who can view, edit or approve records.

Tamper-proof audit trail

Every check, edit and sign-off is time-stamped and attributed. Records can't be silently changed.

Reliable hosting

Hosted on leading cloud infrastructure with redundant, geographically separate backups.

Secure sign-in

Strong password rules, optional two-factor authentication and SSO on Enterprise plans.

Monitoring 24/7

Automated monitoring and alerting across our systems, with an on-call engineering team.

Laptop with a padlock symbol representing data security
Your data, your control

Privacy Practices You Can Rely On

You own your data. We never sell it, and you can export or delete it whenever you want.

  • Export all records to PDF or Excel at any time
  • Data deletion on request when you close your account
  • Regular third-party penetration testing
  • Staff security training and least-privilege access
  • Documented incident response process
FAQ

Security Questions

Need our security questionnaire or a DPA? Contact us.

Where is my data stored?

Data is stored with a major cloud provider in secure data centres. Enterprise customers can ask about regional data residency.

Who at SafeServe can see my records?

Only a small number of authorised staff, and only when needed to support you. Access is logged and reviewed.

How do I report a security issue?

Email security@safeserve.io. We review every report and respond as quickly as possible.

Do you support two-factor authentication?

Yes. Any user can turn on two-factor authentication, and admins can require it for their whole team.

Make Food Safety Simple, Digital and Accountable.

Bring your food safety operations, people and records together in one powerful platform.

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